CORPORATE AND ENABLING SERVICES Digital Investment Strategy and Plan
The Corporate and Enabling Services (CES) digital investment strategy and plan (DIP) aligns its digital investments with its strategic priorities, business needs, and user expectations and outlines the short, medium, and long-term digital goals, initiatives, and outcomes. This plan is driven by CES’ need to adapt in an evolving landscape and continue to support all parts of the organisation to deliver on Department of Employment and Workplace Relation’s (DEWR) mission efficiently and effectively.
“Drive the enterprise direction of the department, influence better outcomes, maximise efficiencies and provide advice and support that benefits the Department and the community.”
AGENCY MISSION
GOALS
CES staff have the tools, processes and skillsets to be trusted partners and advisors
Integrated data and insights can be accessed as needed to support effective decision making
We deliver customer centric, accessible and modern services for the community
Our systems are modern, sustainable and secure
areas for improvement to achieve vision
1
Need to continue to build a better understanding of the digital ecosystem, the health of the systems and the investments that need to be made.
2
Data is fragmented and difficult to access, which makes it hard to join the dots for the staff and inform decisions.
3
Need efficient and fit-for-purpose knowledge management and ERP systems and practices to increase productivity and reduce rework.
4
Need to strengthen tools, resources, and capabilities to enable staff to do their jobs efficiently and effectively.
5
Key IT systems don’t work well together resulting in reliance on manual work and workarounds to run the organisation.
6
Need to embed better ways of working promote consistent collaboration across the organisation to deliver better, integrated client outcomes.
ECOSYSTEM MAP
The complexity of the CES ecosystem is a result of the number of domains included - each with its distinct regulatory, security and operational demands; addressing the needs of internal and partner agencies; and adapting to ever evolving risk, technology and compliance frameworks.
Gaps in capabilities underpinning SERVICES
TEN YEAR DIGITAL ROADMAP
ENABLERS
The six critical enablers were identified that are vital to generating traction, ongoing value and longevity of the CES DIP.
People Capability & Digital Maturity: The right people capability, skills and knowledge will be required to enact change. A particular focus project management skills, shared vocabulary and digital maturity has been identified by business as a key priority.
Governance: The introduction of new automation, data and knowledge management processes will require appropriate governance arrangements.
Access & Integration of Data: Data is an important part of this plan, and ensuring availability, integrations and cleansing of data will be integral for data initiatives to be successful.
Investment: Building capability and strategic initiatives will require appropriate funding through internal budgets or external government funding.
Business processes & operating models: As part of implementing IT change, we will review impacted operating models and business processes to ensure our ways of working are still fit for purpose. This also includes digital delivery processes.
Change Management and Training: The introduction of new or enhanced capabilities will need to be change managed to ensure organisational adoption. In addition, provide multi-channel training to users on how to use technologies will lead to massive ROI on tech investments.
